Privacy Policy
Learn how we protect your dataPRIVACY POLICY
Faithstep Fertility Clinic
Effective Date: 14-June-2026
This Privacy Policy ("Policy") describes how Faithstep Fertility Clinic ("Clinic", "Company", "we", "our", or "us") collects, uses, processes, stores, discloses, and safeguards information obtained through its website, online appointment systems, payment gateways, communication channels, and healthcare services.
By accessing the website, scheduling appointments, submitting information, making payments, or availing any services offered by the Clinic, you acknowledge that you have read, understood, and agreed to the terms of this Policy.
1. INFORMATION WE COLLECT
The Clinic may collect the following categories of information:
(a) Personal Information
- Full name
- Date of birth
- Gender
- Residential address
- Email address
- Mobile number
- Emergency contact information
- Government-issued identification details where required by law
(b) Medical and Health Information
- Medical history
- Fertility and reproductive health information
- Diagnostic reports
- Laboratory test results
- Prescriptions
- Treatment records
- Consultation notes
- Information voluntarily disclosed by patients
(c) Financial Information
- Billing information
- Transaction details
- Payment confirmations
- Invoice records
The Clinic does not store complete credit card, debit card, banking credentials, CVV numbers, or other sensitive payment authentication information. Such information is processed through authorized third-party payment service providers.
(d) Technical Information
- IP address
- Device information
- Browser type
- Operating system information
- Cookies and tracking technologies
- Website usage information
2. PURPOSE OF COLLECTION
Information may be collected and processed for the following purposes:
- Providing fertility, reproductive, and healthcare services
- Scheduling and managing appointments
- Maintaining patient records
- Processing payments and refunds
- Communicating with patients
- Responding to inquiries and support requests
- Improving website functionality and user experience
- Detecting and preventing fraud
- Complying with legal and regulatory obligations
3. CONFIDENTIALITY OF HEALTH INFORMATION
The Clinic recognizes that fertility and reproductive health information constitutes sensitive personal information.
All patient information shall be handled with appropriate confidentiality and shall only be accessible to authorized personnel, healthcare providers, laboratories, consultants, and service providers who require such access for legitimate healthcare or operational purposes.
4. DISCLOSURE OF INFORMATION
The Clinic may disclose information:
- To healthcare professionals involved in patient care
- To diagnostic laboratories and medical service providers
- To payment processing providers
- To information technology and infrastructure service providers
- To governmental, judicial, regulatory, or law enforcement authorities when required by law
- To protect the rights, safety, or property of the Clinic, its patients, or third parties
The Clinic does not sell, rent, or trade personal information to third parties for marketing purposes.
5. INTERNATIONAL USERS
The Clinic may provide services to patients residing outside India.
By using the website or submitting information, international users expressly consent to the collection, transfer, storage, and processing of their information within India and other jurisdictions where authorized service providers operate.
6. DATA SECURITY
The Clinic implements commercially reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.
However, no method of electronic transmission or storage is completely secure. Accordingly, the Clinic cannot guarantee absolute security of information.
7. DATA RETENTION
Information shall be retained for as long as necessary to:
- Provide healthcare services
- Maintain medical records
- Comply with legal and regulatory requirements
- Resolve disputes
- Enforce contractual rights
8. THIRD-PARTY LINKS
The website may contain links to third-party websites. The Clinic does not control and shall not be responsible for the privacy practices or content of such websites.
9. MODIFICATIONS
The Clinic reserves the right to amend this Privacy Policy at any time. Updated versions shall be published on the website with a revised effective date.
10. CONTACT INFORMATION
Faithstep Fertility Clinic
Upper Ground Floor, 4C/2, New Rohtak Road,
Opposite Liberty Cinema,
Block 4C, Karol Bagh,
New Delhi, Delhi – 110005, India
Email: faithstepclinic@gmail.com
Phone: +91 92118 99590